Administration Adelaide Full Time Icon Cancer Centre Australia Medical Administration Role within our Oncology Practice Management and Day Hospital Permanent Full Time Position Available (38hr week) – Tennyson Centre, Kurralta Park Opportunities for Career Advancement Across Icon's Large Network Competitive Hourly Rate, Monday to Friday Clinic Hours, No Weekends About the role:
Full-Time, Permanent Role (Monday-Friday Business Hours)
Flexible for the right candidate
We are thrilled to announce an exciting opportunity for a Medical Administration Officer to join our vibrant and fast-paced Oncology Practice Management and Day Hospital at the Tennyson Centre in Kurralta Park. This role offers a diverse and engaging range of administrative responsibilities. In this position, you will support both patient administration and reception, ensuring a dynamic and varied scope of duties.
The successful candidate will be responsible for providing efficient, effective, and responsive administration services, ensuring the delivery of exceptional customer service standards for patients, doctors, nurses, and all other internal and external contacts.
As part of a large team, we seek an individual with a broad skill set who is willing to work flexibly across a range of different duties.
We look forward to welcoming someone who can bring both professionalism and a touch of fun to our team!
A Day in the life at ICON Tennyson: Greeting Patients: Collecting and entering their personal details with a warm welcome. Scheduling Appointments: Coordinating external specialist appointments, radiology scans, and patient tests. Triaging Referrals: Directing patients to the appropriate on-site specialists. Handling Calls: Answering telephone calls and responding to enquiries with a smile. Processing Patient Billing: Managing billing with Medicare, DVA, and health funds. Conducting New Patient Calls: Providing accurate information about our services and triaging referrals. Following Up: Reaching out to patients who have left messages via telephone, email, or SMS. Data Entry: Ensuring accurate and timely data entry. Managing Correspondence: Handling incoming and outgoing mail and emails. Preparing Doctor's Clinics: Organizing patient files and getting everything ready for the clinics. The ideal candidate will possess the following qualities and skills: Highly Motivated: Brings an exceptional focus on patient care. Attention to Detail: Maintains a high level of precision in communication with patients and in record-keeping. Strong Communication Skills: Exhibits excellent oral and written communication abilities. Patient Service Excellence: Possesses an outstanding telephone manner and customer service skills. Relevant Experience: Previous experience in a medical receptionist role or similar is desirable. Technical Proficiency: Familiarity with Genie and Gentu software is an advantage. Team Player: Works cooperatively and effectively as a team member, supporting the Icon values to achieve the Vision and Mission of Icon. We are excited to find someone who brings both professionalism and a positive attitude to our team!
About Icon:
Icon Group is Australia's largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK. With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.
Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.
Extra benefits for YOU: Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career. Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay. Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work. Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app. Flexible Work Arrangements: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times. Paid Parental Leave: Enjoy paid parental leave as a permanent employee. Wellness Support: Utilize resources and tools to balance your psychological and physical health. Global Opportunities: Explore exciting international opportunities as part of Icon's expansion. Middleton Scholarship Program: Apply for our internal scholarship to support your professional development. We're excited for you to join us!
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD's.
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