Medical Receptionist & Administration AssistantMelbourne VIC, Australia Req #370Monday, 14 October 2024About AvantAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our members, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.About The RoleAvant Practice Solutions are a premium provider of medical practice management services across Australia. We support a variety of medical specialists, as well as general and surgical practices, by providing off-site administration and practice management services. Due to continued growth, fantastic full-time and part-time opportunities for compassionate and efficient Medical Receptionists are now available in our Kew East or Hampton office.Office Hours: Monday - Friday, no weekends!This is an opportunity to showcase your skills as a caring and service-focused receptionist, in a modern environment providing off-site medical administration services for several different medical and specialist practices.Benefits of working for AvantCareer progression opportunities and professional developmentCommunity engagement opportunities including volunteeringFun, friendly and motivated teamGreat work-life balance with no weekend or after-hours workAbout YouWe are looking for a dedicated and positive individual with drive, to make a real difference to our doctors' practices. This position in Kew requires an adaptable and confident person, with a strong drive to provide only the highest quality service. Medical experience is desirable but not essential. You will be working with a range of surgeons and physicians. Even more important will be your proven track record in providing excellent customer service with empathy and respect.The ability to quickly learn a range of different practice software packages (e.g. Genie, Clinic to Cloud, among others) will be needed for success in the role.Key duties include:Booking and arranging of appointmentsManaging patient phone enquiriesLiaising with patients, providers, hospital staff & referrersFiling and medical administration processes and general office duties on cloud-based platformsTo be successful you will have:Ability to multi-task effectively with consistent attention to detailExcellent communication skills and professional phone mannerWork cohesively within a team but also able to work independentlyConfident with computers and new technologyStrong organisational and time management skillsIf you are looking for a career-enhancing role with a friendly, dynamic and professional work environment where your contribution is valued then this is the role for you. The right candidate to join our team will be confident, reliable, friendly and able to demonstrate initiative and integrity, as well as use their sound judgment to achieve the best outcomes.If this role sounds like the one you have been looking for and you are ready to hit the ground running, please apply now. We would love someone to start ASAP, so don't delay!Why work at Avant?At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career. We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.Your development is our priority and we have a variety of learning and development programs that will support you in your career. We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support. We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.For further information, please contact our Careers team at ****** note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
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