TAFE NSW Life-Changing Careers
Manager Problem and Major Incident
Location Negotiable across NSW depending on campus availability
Permanent Full-time
Package valued at $178,647. Includes salary, ($158,152) plus superannuation and leave loading
At TAFE NSW, we are dedicated to life-changing impact.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, and how we work and inspire our performance.
About the role
In addition to managing and controlling major incidents, this role is pivotal in establishing a systematic and proactive approach to problem management across the organisation. The role will proactively monitor and maintain awareness of current and emerging business priorities that could impact service reliability.
About You
We're seeking an experienced professional to lead our problem and major incident functions. Your capability in leading cross-functional teams will ensure major incidents are handled efficiently and effectively, minimising disruption to business operations and supporting activities to reduce repeat occurrences. You'll share your expertise with our team and the wider Systems Group to uplift the problem management function.
Dealing with a wide range of stakeholders, you will have advanced communication skills, adept problem-solving abilities, and a commitment to customer service. You will be analytical, organised, and have previous experience in coaching, mentoring, supervision, and directing staff to deliver on business outcomes.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued.
A career of life-changing impact awaits you. Apply now!
Applications close Thursday 26 September 2024 at 11:55 pm
To apply for this role, click on 'apply now' and provide:
Your current resume
Cover letter outlining your interest in applying, and how your skills and experience meet the essential requirements of the role.
Response to one targeted question when prompted in the application form (max 300 words)
Targeted Question 1: Please outline how you would manage stakeholders and participants during a major IT incident. What would be your key considerations and methods of communication during the incident?
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Kayla Smith via ******
Role-specific enquiries: contact Katherine Simpson, Senior Manager Continuity, ******
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work.
To be eligible for positions at TAFE NSW, you must be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position.
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