Manager Franchising - Brisbane, AustraliaRegion: ANZ Markets
Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role: The Manager Franchising takes overall responsibility for the end-to-end franchising processes for Australia and New Zealand. Manage the New Applicants process from concept status through to either decline or approval. Coordinate with Director, Franchise Performance (DFP) and Business Development Manager (BDM) to complete interviews and OJE's (On the Job Evaluations) as required. Summarise all findings and agree on final position with key stakeholders. Communicate directly with candidates and franchisees as required to facilitate new applicant and transfer processes. Administer all documentation as required by internal policy and Australian and New Zealand Laws and regulations. Stay up to date with best practice and recommend and implement change to systems. Responsibility for rolling out and maintaining FranConnect CRM within ANZ when launched.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.
Responsibilities include but are not limited to: Review, source, select and respond to all potential sale opportunities generated either directly or through website. Generate initial contact and provide candidate with required information under law, and request Subway required information and completion of online courses. Create tools to enable historic applicants and reasons of not progressing.Coordinate interviews and meetings in each Subway Marketing Operations (SMO) territory with the Director, Franchise Performance (DFP) and Business Development Managers (BDM) as required. Validate all information has been received correctly and in full. Coordinate feedback from SMO territory teams and finalise decisions in conjunction with DFP's.Review all required documentation that is submitted by the SMO Territories to ensure accuracy and completeness; and following up with the relevant body if there are corrections required or additional information.Prepare all franchising and transfer documentation as required by law and Subway Policy. Success rate will be to validate documentation at 100% accuracy. Track all stages of the Franchising and transfer process to ensure timely follow up at all points of the process. If blockages occur throughout the process, create efficiencies to enable smoother transition process.Work closely with the legal team (Transfers/Franchising) to finalise all necessary paperwork and move transfers to approval stage and agree on settlement dates. Communicate clearly and accurately with new and existing franchisees so all actions are completed in appropriate timeframes.Monitor and maintain the Subway Franchising Microsite. Ensure all content is current and accurate, and all 'contacts' within the site are maintained correctly. If updates are required, Budget requests are made annually through the Director, Development for action in the following year.Identify opportunities to target and advertise to New Franchisee sources that improve quality of candidates. Make recommendations and requests for budget items to the Director, Development.Track and monitor Multi Unit Owner (MUO) performance on key indicators so 'Ready to Grow' Status is always up to date. Co-ordinate findings and validate with DFP's in each territory.Skills and Abilities Required: Bachelor in Administration, Contracts, Finance, Law or equivalent.4-5+ years of Franchising or Legal Administrative work.Ability to work in a time-pressured environment while multitasking.High attention to detail style.Proven relationship and negotiation skills.Proven ability to review processes and implement change for continuous improvement.High level of communication both verbal and written.Previous QSR experience in Franchisee Sales - preferred.Ability to use new computer applications and use them.Experience with CRM.Experience in legal background or legal support.Clear, concise communication skills, both written and verbal.Computer proficiency (Microsoft Office, database, Internet, and documentation software required).Strong team player and motivated problem solver.Ability to work in a fast-paced, deadline-driven environment, and to balance changing priorities to drive key projects to completion with minimal supervision.Solid analytical skills with the ability to develop creative solutions to solve problems.
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