Manager Franchise Performance - AustraliaSydney NSW, Australia Req #1473
Thursday, October 17, 2024
Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role: Provide franchisees with high level business direction, coaching and support in order to deliver a consistently great guest experience, enabling sales and profit growth. Influence franchisees to follow Subway operating procedures and brand standards. Clearly communicate aligned SMART performance goals. Encourage restaurant growth by identifying potential MUOs, then encouraging them to meet SMO MUO growth metrics. Assist franchisees in ensuring they are in compliance with their requirements under the franchise agreement e.g. Remodel status, financial terms etc.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.
Essential Functions: GROW: Impart operational excellence, food safety and general business knowledge to enable a consistently great guest experience. Regularly evaluate restaurants using the Business Coaching Tool whilst encouraging franchisees to conduct Self REV. Influence franchisees to develop effective REV corrective action plans, follow up completion and sign off. Regularly evaluate franchisees sales performance and P&L data, provide specific direction to improve.RELATIONSHIPS: Develop effective working relationships with franchisees, colleagues and HQ staff. Coach and support franchisees to achieve agreed SMART goals. Influence franchisees to coach their managers and staff to achieve SMART goals, by delivering a great guest experience and following operating and brand procedures.NEW STORES / REMODELS / RELOCATIONS / TRANSFERS: Provide franchisees with direction and coaching regarding openings due to new stores, remodels, relocations. Help to determine readiness of a restaurant to open, based on assessment of the operation and assist with the opening.SELF-DEVELOPMENT: Complete designated training programs to develop skills. Participate in all scheduled training classes, including online training. Readily available to travel to training sessions and SMO team meetings.Skills and Abilities Required: Proven ability to influence franchisees in the adoption of Subway tools and systems.Guest first approach. Proven ability to achieve annual KPIs such as sales and profit growth.Excellent written and verbal communication. Demonstrated ability to analyze a restaurant P&L.Is a team player, capable of taking a hands-on approach during restaurant visits.Effectively works in an autonomous environment, is professional at all times.Effectively adapts to different personalities and situations.A leader that is highly self-motivated, with demonstrated problem-solving skills.Minimum of 5 years restaurant leadership experience, with 2 years of above-restaurant leadership experience highly regarded. Preferred Bachelor degree in Communications, Business or Commerce.
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