Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do our job well, we genuinely add to the prosperity of our country and its people.How you'll make an impactThis role is responsible for contributing to the definition and implementation of the North digital strategy and development roadmap. A primary focus of the role is to create intuitive digital experiences so advisers can efficiently deliver their advice and engage with their clients. In the role, you will be focused on sharing your digital and financial product expertise, your deep understanding of advisers, customers and their needs and using your experience to identify digital product and feature gaps and opportunities that will formulate the product strategy for your Adviser and Client Engagement value stream. You will work collaboratively with our Operations, Technology, Distribution and Marketing and Adviser representative groups to carve out a digital platform and product solutions. You will have an intimate understanding of how to deliver, measure and report on customer and adviser needs and value.Main Focus Areas:ProductLead the delivery of digital product initiatives from ideation, opportunity and risk assessments, product discovery, prioritisation, iterative delivery, launch and product optimisation. Key focus areas include: Develop the digital product roadmap for your initiatives and prioritise these to ensure the most important features are delivered based on business priority. Development of the roadmap includes:Engaging internal and external business stakeholders and Subject Matter Experts to ensure their views and strategic initiatives are reflected in the roadmap and upcoming deliverables.Participating in adviser and client feedback sessions.Conducting industry and competitor analysis including reviewing annual industry reports.Supporting business case development and approval including benefits analysis based on measurable metrics.Lead the execution of assigned digital product initiatives, including:Breakdown digital roadmap into epics and features that can be picked up by the digital product managers and delivery teams for the development of project briefs and user stories.Work closely with technology team architects and developers to design and implement new features/offers.Approval of business requirements/stories.Approval of user acceptance testing and scenarios.Active participation in agile ceremonies with the delivery team.Approval of go/no-go prior to implementation releases.Work with distribution and marketing to support go-to-market activities for enhancements and product launches including adviser and client communications, webinars, public website and social media campaigns, collateral updates, media launches.Work with change management teams to roll out new initiatives to internal teams including call centre, operations, and distribution teams so they can service advisers and clients.Identify Objectives & Key Results and provide insights on the satisfaction & take up of existing or new features.DesignPlay a key role in ensuring project stakeholders understand the key tasks required to deliver quality designs and outcomes.Ensure project plans have captured the required design tasks and assist with the completion of these tasks (as required).Conduct usability testing and gathering feedback (with both internal & external stakeholders).Following a user-centric design approach and rapidly testing and iterating.Illustrate design ideas through user storyboards and mock-ups.Develop low-fidelity and high-fidelity interactive designs and prototypes around adviser and customer needs.Communicate design ideas to customers, advisers, business stakeholders and developers.Provide input into the development of the North Design System & Processes.Educate cross-functional teams and ensure the North Design System & Processes are being followed.What you will bring to the teamIdeally, you will bring the following experiences to this role:Demonstrated experience in the Australian wealth management market (5+ years) across products, platforms, superannuation, and retirement income products.Demonstrated experience in product/platform management, development & implementation (5+ years).Proven ability to undertake strategic analysis and present findings to key stakeholders. Good quantitative and interpretation skills.Demonstrated experience in Agile development as a product owner/manager with the ability to help embed and maintain practices across agile teams (3+ years).Demonstrated experience in the execution of technology projects from design through to implementation including:Understanding of website usability principles.Experience in customer experience mapping and user-centred design principles.Experience in developing online channels for B2B and B2C engagement.Knowledge of IT architecture, including web development, in a financial services environment.Strong understanding of platform operations processes, activity, and business drivers.Understanding of Project Management principles.Understanding of sales and administration processes - front office and back office.You'll thrive here if...If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.If you're someone that can hold their own, you'll find AMP quite liberating.Why we think you'll love working at AMPDoing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.We believe in the power of inclusion and diversityWe're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.Ready to create your tomorrow?If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.Looking forward to meeting you. #J-18808-Ljbffr
