An opportunity to make a real impact by leading initiatives that directly improve the lives of NDIS participants.
Opportunity to Immerse yourself as a LeaderAbout Us McArthur Community Care, a trusted NDIS service provider for 55 years, operates across South Australia, Victoria, New South Wales, and Queensland. For the past six years in Victoria, we've been dedicated to supporting participants' needs, aspirations, and preferences, ensuring they maintain choice and control in their lives.
As we navigate through NDIS reforms, we're seeking a dedicated leader to manage our Victorian Disability business. If you have a commitment to excellence and a drive to make a difference, we want to hear from you.
Role Overview As the Key Relationship Person, you will own business development and have oversight of the operations whilst working collaboratively across the national established brand. Your role involves developing and implementing a comprehensive business development plan that includes business expansion opportunities and strategies to drive future sales growth through an increased client base. You will support the development and implementation of innovative growth strategies to acquire new clients and increase revenue.
Additionally, you will identify and execute business improvements in areas such as customer service, sales, and service offerings, aiming to expand market presence and profitability for McArthur. Operationally you will be responsible for overseeing the day-to-day operations of NDIS services, ensuring compliance with NDIS requirements, and leading a team to deliver exceptional participant outcomes. This role will focus on building operational efficiency, service delivery quality, and driving growth.
The Person We are looking for a strategic and critical thinker with the ability to manage complex operations, inspire your team, and exceed expectations. You should have an in-depth knowledge of the NDIS and its operational framework, including NDIS plans, budgets, funding utilisation, and service options. Understanding the target NDIS audience, market opportunities, and effective outreach channels is crucial for planning future growth and adding value. Strong communication, negotiation, and persuasion skills, along with natural interpersonal abilities, are essential.
You should also possess exceptional written communication and presentation skills, with experience in preparing reports on business development activities, progress, and outcomes. Maintaining confidentiality and privacy, and working in a position of trust, are paramount.
Responsibilities will be split into 70% relationship building and connection and 30% operational.This will suit an experienced Manager who has strong leadership capability, experience in cementing processes and driving growth and who is connected to key stakeholders. NDIS technical knowledge is paramount.
Through joining McArthur Community Care, you will have the opportunity to make a real impact by leading initiatives that directly improve the lives of NDIS participants, helping them achieve their goals and maintain independence.
Enjoy a supportive environment where your contributions are valued, and your ideas are heard.Benefit from a competitive salary package, engage in a dynamic role with varied responsibilities, and grow into multiple services and establish connections, networks across the Melb metro area.Lead a passionate team committed to delivering person-centred disability services and fostering an inclusive, positive culture.Located in Burnley, McArthur offers accessibility and a cohesive work environment, along with perks like an end-of-year festive celebration, birthday day off, half-day shopping day annually, and participation in sector-relevant fundraising events.If you believe you possess the necessary drive and passion to succeed in this role please apply now with a cover letter addressed to Jane Nielsen, Managing Director - VIC & TAS, along with a copy of your resume. For a confidential discussion please call Jane Nielsen on 03 9828 6565 Minimum Qualifications: Certificate III or IV in Disability. Ongoing shifts available. Location: Yarrabilba/Logan. Female candidates preferred.
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