$42.33 to $45.73 per hour About the Role Lead a dynamic team providing high-level administrative support at Grampians Health's Specialist Outpatient Clinics in Ballarat.
In this role, you will manage and guide administrative staff, ensuring seamless operations and exceptional service delivery.
You'll be responsible for driving efficiency, optimising processes, and maintaining high standards of administrative support across our clinics.
This is a key leadership role where you'll make a real impact in supporting quality patient care through effective management and innovative service improvements.
If you thrive in a dynamic environment and have a passion for leadership, we'd love to hear from you!
KeyResponsibilities Provide leadership to the administration team, setting strategic goals and ensuring strong governance.
Drive individual and team performance, achieving KPIs and maintaining high customer service standards.
Oversee team workflows, including rostering, task allocation, and leave management, ensuring smooth service delivery.
Act as the escalation point for resolving complex issues and complaints.
Identify opportunities for professional growth and development, supporting staff progression.
Recruit, train, and allocate responsibilities to administrative staff, ensuring optimal team effectiveness.
Skills & Experience We are seeking a proven leader who excels in managing team performance, streamlining processes, and fostering a culture of excellence.
The ideal candidate will thrive in a fast-paced environment, handle competing priorities with ease, and engage effectively with diverse stakeholders.
Tertiary qualification in a related field and/or relevant industry experience.
Extensive experience in Administration, Business Management, or a similar field.
Proven track record in developing innovative solutions to administrative challenges.
Expertise in designing, implementing, and monitoring service delivery and administrative processes to achieve departmental goals.
Strong leadership skills with the ability to motivate and manage team performance in a service delivery environment To see a full copy of the Position Description please click here Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Catherine Heywood, GH Program Director Ambulatory Care on 0472765 990 for a confidential discussion.
We're actively seeking candidates for this role and will review applications as they are submitted.
Applications will close when the position is filled.
About Grampians Health Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.
Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs.
We strive to enhance services and careers, providing quality healthcare to rural and regional communities.
Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.
Ballarat Region Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city.
Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.
Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes.
To learn more about Ballarat click here - Visit Ballarat Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.
Additional PPE requirements are role-dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.
Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
