Maintenance Support Officer Ao3/1

Intro Recruitment Solutions – Maryborough QLD
Intro Recruitment is partnering with a Government Construction business with projects across Commercial and Residential building and maintenance. Due to recent growth and success, our client is looking to appoint Maintenance Support Officers (AO3/1 Level), ASAP. Responsibilities: Call Centre environment within a small teamArranging responsive maintenance for Government AssetsAnswering or making customer calls to address their maintenance needsEngaging with callers to confirm or clarify information and calming angry customers, as neededBuilding relationships with customers and contractorsAppropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metricsProviding consistent customer serviceCandidate Criteria: Call Centre Skills/Knowledge.MultitaskingExceptional customer service, active listening, verbal and written communication skillsPhone SkillsDe-escalation SkillsProblem Solving SkillsStrong time management and decision-making skillsBeing able to collaborate and work in a teamMicrosoft Office Skills/Knowledge: Excel, Word, Teams.To apply please click the apply now button or if you would like any further information please don't hesitate to contact Bridgette Eotvos at 0431 532 *** or ******.
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