At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.About the RoleWesTrac is currently seeking an experienced technician to join our team as a Site Performance Specialist based at customer sites in the Hunter Valley.Reporting to the Mining Support Manager, the Site Performance Specialist plays a pivotal role in maximising our mining customers return on their fleet investments by providing technical support, advice on equipment optimisation and analysing fleet performance data to drive improvements in overall asset performance.This dynamic role is offered as a full-time permanent position working Monday to Friday, 40 hours per week.A current Order 43 medical or ability to complete is an essential requirement for this position.Key ResponsibilitiesDevelop and maintain key customer relationships with each allocated siteUtilise fleet performance data to proactively drive improvement in asset performanceCarry out wear management inspectionsRegular report generation as requiredWorking with customers on resolution of unplanned downtime to ensure timely resolutionIdentify sales opportunities and communicate these to the Mining Support Representative for actioningMonitor and review maintenance and operational practices and technology applications that impact machine performance and make recommendations for improvement to optimise TCOQualificationsTertiary qualifications in Engineering or Mechanical Trade Certificate5-year post qualification/trade experience working on Cat equipment would be highly regardedExperience with CAT systems including DBS, SIS and ET is desirableCurrent Drivers License – C Class minimumSkills and ExperienceAdvanced interpersonal skills with proven customer service and relationship management skillsUnderstanding of large mining equipment 'Total Cost of Ownership' (TCO) and its driversAbility to troubleshoot equipment faults and recommend solutionsAbility to work successfully in a team and autonomouslyExcellent organisation skills, with the ability to manage conflicting prioritiesHigh level of initiative and problem-solving skillsWell-developed ability to analyse asset health and performance data and compile reportsFamiliarity with Caterpillar programs such as SIS, ET, SIMSi, TMI (Desirable)Why WesTracAs one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:Competitive remuneration packageFully maintained vehicleIncome protection with 24/7 coverageFitness passport for the whole familyAnnual remuneration and performance reviewPaid parental leavePurchase leave programOpportunities for growth and developmentRelocation assistance for eligible candidatesEmployee wellness programDiscounted private health insuranceDiscounts with our corporate partnersApply NowIf you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No.438.Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
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