Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.
Join Lumary and grow with us
- Well-established team working in nine cities across Australia, South East Asia, and the USA.
- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers.
- 25k+ people use our core platform every day, supporting 100k+ care recipients.
- Be part of a team solving a global issue for a highly addressable market.
- International growth means more opportunities as we expand our products into the USA and beyond.
You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.
About the role
As we continue to grow, we are looking to hire an intrinsically motivated Project Coordinator to lead the overall delivery of multiple Lumary implementations simultaneously, spanning various stages – from pre-sales and inception through to delivery and post-implementation support.
A day in the life could look like:
Maintain oversight of project budget, timeline, scope, and team allocation. Work directly with customers to manage expectations and ensure successful delivery of outcomes. Work within the PMO framework to ensure project reporting is accurate and timely, including overseeing utilisation, project revenue accrual, capacity planning, and continuous improvement. Proactively contribute to the Lumary PMO practices, documentation, policies, and operations. Work closely with Consultant Leads to support consultants on projects, develop a strong culture, and align team/project scope expectations. Partner with Sales teams to deliver project plans, assumptions, and detail to support new customer opportunities. Partner with Account Management teams to manage project commercial discussions, outcomes, and challenge resolutions. Proactively work with the Product Development team to highlight opportunities to meet customer expectations and advance the product. You Have
Minimum of 2 years experience in a project coordination/lead role with a software/IT context. Experience working in a client-facing role, with proven ability to manage relationships with a broad range of stakeholders. Experience working on Salesforce implementations or Salesforce exposure (desirable). Experience working in a start-up/scale-up context (desirable). Experience working in the Disability Support, Allied Health, or Aged Care sectors (desirable). Experience preparing commercial documentation including proposals, statements of work, and change requests. Proficient using modern project coordination/management tooling, including the Atlassian suite, as well as project reporting, time sheeting, and capacity planning software (desirable). Prior experience with Agile and Waterfall project management methodologies. Expertise in project planning, timeline development, forecasting, and tracking. Ability to lead expectations and align understanding through strong written and verbal communication skills with a wide variety of customer stakeholders. You Are Willing To
Be vulnerable, make mistakes, and share your learnings openly so others can learn too. Work in a start-up to scale-up environment where uncertainty and ambiguity are expected and normal. Meet us where we are but also be inspired and energised to contribute to our growth, which contributes to your own personal and career growth. Hold yourself accountable to getting things done in a self-organising team environment where we are all responsible for energising our roles and bringing the purpose of our roles to life; you operate proactively and are a self-starter by nature. You Value
Going above and beyond to deliver value because you care about bringing about positive outcomes. Self-awareness in others and yourself, sharing and relating to others on a personal level at work. Lumary's values aligning with your personal values: We 'Lead with an open heart' by assuming positive intent and being courageous. We 'Start with the end in mind' by focusing on the long-term impact of our actions and decisions. We 'Take action in uncertainty' by proactively taking the next best step and exercising autonomy. We 'Enable others for our collective good' through kindness and a team-first approach. Benefit of Working With Lumary
Learning is happening constantly - it's part of how we work. Own your own personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your journey. Flexibility to work from home and the office - hybrid working environment. Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, you go for it. Exposure to cutting-edge social technologies in an international scale-up environment. Working at Lumary
We are proud of the work we are doing and the team we have built so far.
Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.
At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.
The successful candidate will be required to undergo a National Criminal History Check and Working With Children Check.
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