Live Chat Specialist - Remote Work

Job Description:

As a Live Chat Specialist at Home Depot, you will be responsible for providing exceptional customer service through live chat communication. This is a remote work position based in Canberra, Australian Capital Territory, Australia. This part-time role is at the Associate Level, requiring a minimum of 2 years of relevant experience.

Responsibilities:1. Respond to customer inquiries and provide solutions in a timely and professional manner through live chat.2. Assist customers with product recommendations, order processing, and issue resolution.3. Maintain a high level of product knowledge to effectively address customer inquiries.4. Collaborate with internal teams to escalate complex customer issues when necessary.5. Adhere to company policies and procedures while upholding the highest standards of ethical conduct and integrity.6. Meet and exceed performance metrics such as response time, customer satisfaction, and first contact resolution.

Requirements:1. Resilient and confident personality traits to effectively communicate with customers.2. Strong planning and people management skills to prioritize tasks and handle multiple chat conversations simultaneously.3. Excellent written communication skills with attention to detail and accuracy.4. Proficient in using live chat software and CRM systems.5. Ability to work independently in a remote environment and maintain a high level of productivity.

Benefits:1. Joining Bonus for successful candidates.2. Paid sick leave for part-time employees.3. Profit sharing opportunities based on performance and company achievements.

Equal Opportunity Statement:Home Depot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: June 28, 2024

If you have the required experience and skills to excel in this role, we encourage you to apply and join our dynamic team as a Live Chat Specialist.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.