Job Description:
Farmers Insurance Exchange is currently seeking a motivated and experienced Live Chat Officer to join our team on a part-time remote basis in Perth, Western Australia. As an Associate Level Live Chat Officer, you will be responsible for providing exceptional customer service and support through live chat interactions with our clients.
Responsibilities:- Respond to customer inquiries and provide accurate information and solutions in a timely manner via live chat- Assist customers with policy-related questions, claims, and general inquiries- Proactively engage with customers to address any concerns or issues they may have- Maintain a high level of professionalism and represent the company in a positive manner- Collaborate with team members and other departments to ensure seamless customer experience- Identify opportunities for process improvement and suggest innovative solutions- Meet or exceed performance targets related to customer satisfaction and response times
Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent written communication skills with a strong attention to detail- Ability to multitask and prioritize tasks effectively- Proficiency in using live chat software and other customer service tools- Reliable and hardworking attitude with a commitment to delivering high-quality service- Strong problem-solving skills and a proactive approach to resolving customer issues- Ability to work independently and as part of a team in a remote setting- Must have a reliable internet connection and a quiet workspace to facilitate productive work
Personality Traits:- Reliable- Hardworking
Soft Skills:- Communication- Innovation
Benefits:- Medical coverage- Vision insurance- Travel & spending expenses
Working Environment:At Farmers Insurance Exchange, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in providing opportunities for growth and development while maintaining a positive and inclusive work environment.
Equal Opportunity Statement:Farmers Insurance Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply:July 3, 2024
Join our team and make a difference in the lives of our customers while achieving your career goals with Farmers Insurance Exchange! Apply now to be considered for this exciting opportunity as a Live Chat Officer.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
