Help Desk & IT Support (Information & Communication Technology)
Excellent Remuneration - Up to $130,000 + Super Birthday paid day off! Dedicated parking bay! Paid Training Pathways Health & Fitness Perks Positive and Supportive Team Culture This is a wonderful opportunity to work with an Australian owned managed IT and cybersecurity consulting firm. They have expertise in Information technology, cybersecurity services, automation & systems architecture. This is a growing, boutique IT company that is passionate about providing elite services to their clients. They value creativity, innovation, excellence!
They are looking for an incredible talent, who can be their Level 3 Service Desk Engineer , to work closely with the Service Delivery Manager and also the Company Director. You will be expected to handle Level 3 escalations , assist with project work and manage critical P1 outages or issues both on-site and remotely.
Some of your responsibilities will include - Handle Level 3 escalations from the service desk and service delivery manager Assist with project work as required Attend site or work remotely on P1 outages or issues Assist with Microsoft 365 architecture, including tenant creation, security compliance setup, SharePoint sites and libraries setup, permissions configuration, mailbox setup and Microsoft Defender configuration. Manage and support on-premises architecture, including Hyper-V, Server 2016 or later operating systems and various roles. Setup, manage, and support firewall requirements including traffic monitoring, packet filter rules, NAT rules, and packet passthrough troubleshooting. VLAN and general switch management. Manage ISP relationships and understand various internet connectivity options Manage and troubleshoot VOIP services, including 3CX or similar platforms, VOIP protocol management, desktop handset configuration, and network topology configuration Skills, Qualifications and Tools: Certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, Vendor-based certifications for firewalls (Sophos, Cisco, Fortinet), and Microsoft 365 Administrator certifications or similar At least 8-10 years of experience in the field Bachelor's degree in Computer Science or equivalent industry certifications preferred Fundamental understanding of PowerShell across desktop and Microsoft 365 Strong problem-solving skills, teamwork, and the ability to work under pressure Strong intra team and client communications skills required Leadership and mentorship skills – assist and mentor junior talent Adept in using tools like - Halo PSA Ticketing System or similar, Datto RMM or similar, Microsoft 365 suite, 3CX Own vehicle required with a valid Australian driver's license Additional Requirements: Occasional travel to client sites as required Call us on 04 19307162 , for more details or apply directly via SEEK. Your exciting new adventure awaits – join us and drive success together!
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