Level 2 Helpdesk Engineer

Level 2 Helpdesk Engineer job available at growing MSP | Geelong or West Melbourne | Permanent | ASAP Your new company
A growing Managed Service Provider requires a Level 2 Helpdesk Engineer for a permanent opportunity commencing ASAP, to be based at either of their offices in Geelong and West Melbourne. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.
Your new role
In this exciting new role, you will be: Providing 2nd level support for a broad range of clients. Handling escalations for the level 1 Helpdesk team. Maintaining relationships with clients. Performing technical support of servers, network and hardware. Delivering a high level of customer service. Installing, maintaining and expanding the IT Infrastructure for clients. What you'll need to succeed
To be successful in your application, you will need: Demonstrated experience of providing level 2 IT support. Sound knowledge of Windows Server, Exchange, Office 365, VMware / Hyper-V, Hardware and LAN / WAN Networks. Excellent communication skills, both verbal and written. A tertiary education in Information Technology as well as Azure, Microsoft, VMware and ITIL certifications are beneficial. Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous. Current driver's license and access to a vehicle is required. What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a great salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to ******.#2890005
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