Level 1 Desktop Support

Who are we? Australian IT Group is an MSP that looks after our customer's IT needs, across Australia. We provide cost effective solutions without sacrificing quality and efficiency. 
Due to accelerated business growth, we are looking for a Level 1 Desktop Support Engineer to join our Sydney Helpdesk team located in Lidcombe.
We are seeking someone that is confident, enthusiastic, well-spoken and has a can-do attitude. 
We are looking for:
Previous IT experienceExceptional phone mannerProfessional attitudeHighest level of customer serviceAbility to manage customers expectationsSelf managed / work autonomouslyStrong communication skillsNatural ability to problem solve & trouble shootA great team player Skills in the below is advantageous but not mandatory:
Familiar with remote management software Datto RMMAuto Task PSAMSP environment experienceExperience in IT Support for the Automotive industryCurrent industry or tertiary qualifications The role involves:
Answering the phone and actioning tickets for our customersBasic IT Helpdesk supportRemote and onsite support to our clientsComputer diagnosis and repairsBasic network and configuration skillsMicrosoft product supportOffice 365 maintenance & support We offer in return:
In house support & trainingThe opportunity to learn a vast range of IT skillsA collaborative team environmentPersonal development opportunitiesOnsite parkingReward & Recognition programs If you're excited to join our team and make a difference for our customers, please apply now!