Introduction:
Be part of Beyond Bank, a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.
With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.
When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Description: The RoleWe currently have an exciting opportunity to join our growing Mobile Banking team in ACT.The Mobile Banking team delivers exceptional customer service.As a Lending Support Administrator, you will work closely with the Mobile Bankers in the region to support the team and be responsible for supporting the service fulfilment of internal and external lead generation initiatives which aim to increase membership and product penetration.In the role you will:Provide assistance to Mobile Bankers in the area of mobile services to ensure that the customer service experience is positive.
Liaise with external parties on areas such as title transfers, contracts, and approval letters for mortgages.
Liaise with the Lending Operations department in relation to member loan documents and CRC Operations for account assistance.
Proactively engage with customers to develop long-lasting valued relationships built on trust, respect, loyalty, and placing customers at the centre of our business.
Follow up with member enquiries that are received in a timely fashion to ensure members are not inconvenienced.
When required, open new memberships that are referred from Mobile Bankers.
Skills and Experiences: About youYou are a good match if you have retail lending experience and a strong focus on customer service, possess excellent organizational skills with the ability to prioritize workload, work under pressure, and meet deadlines, and demonstrate strong attention to detail.Preferred qualifications include:Retail lending experience and an inherent customer focus.
Good organisational skills, ability to prioritise workload, work under pressure, and meet deadlines.
Strong administrative experience.
Strong attention to detail.
About the Team: You will join the Mobile Banking Team and be crucial in ensuring we deliver personalised and convenient banking services directly to our customers wherever they are.
As part of this team, you will support building strong relationships, helping customers achieve their financial goals.
Join us to be the friendly, knowledgeable face of our bank, ensuring our clients receive exceptional service with a personal touch.Why work for Beyond Bank?
If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you.
We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.And there's even more benefits: A flexible and diverse working environment.
Career development opportunities, training, and coaching.
Annual paid work-life balance days to boost your annual leave.
Community volunteer days to support many community charities across Australia.
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential.
If you are passionate about people and want to make a difference, we would love to hear from you.Apply Now!To find out more about Beyond Bank visit beyondbank.com.au or for more information contact
Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Some positions may require undergoing 4 weeks of mandatory full training.Applications close 20/09/2024.As a certified B Corp, we are using our business as a force for good.#J-18808-Ljbffr
