Banking & Finance
Client Services
We're on the lookout for a pro-active customer service superstar with a keen eye for numbers and a passion for building relationships and delivering solutions. This is an opportunity to cover parental leave for up to 12 months.
Our Purpose
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship-focused approach helping the SME market with their cashflow requirements. Customer relationships remain in our DNA. We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today's marketplace with disruptive experiences and products. Our clients come from all walks of life and so do we. A key foundation at ScotPac is respect and care, and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we'd love to hear from you.
How you'll make an impact:
An exciting opportunity has arisen for a results-orientated Credit or Customer Services professional to join an innovative, fast-growing, dynamic FinTech which is part of the ScotPac group. You will maintain and develop strong relationships with brokers and clients and will be responsible for managing the business lending process from loan origination through to settlement. You will contribute to giving our clients every chance of success with your "can do" attitude, energy and people skills.
What you'll do:
Lead nurture and enrichment Credit assessment Drafting Sales Proposals Managing the loan settlement process Ongoing client management, customer care and retention What you'll bring with you:
Highly motivated with an ability to work effectively and efficiently in a fast-paced high-volume environment within our collaborative team Possess exceptional communication skills to maintain, nurture and build relationships A keen eye for numbers with an ability to analyze financial statements or desire to learn Curious mindset with a hunger for learning new skills. Previous experience in commercial finance would be an advantage but is not essential If you're a driven individual with a hunger to learn and grow and take the next step in your Customer Service or Finance career then this could be the opportunity for you.
What We Bring:
An opportunity to gain valuable experience with guidance and mentorship from leading industry experts We support all types of flexible working that allow you to balance your work, your life and your passions Psychological well-being support through our Employee Assistance Provider. Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year. Birthday leave Leave incentive policy Wellness Day Paid Parental Leave Collaborative and inclusive culture – everyone is friendly and happy to help Support of ongoing professional development and professional certifications Charity events with all donations doubled by the company 2 days volunteer leave per annum Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Police Check.
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