Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create a positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We're growing fast as more people choose to align their banking with their values. We're a customer-owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement. We currently have three full-time, permanent positions available for an enthusiastic and motivated individual to join the bank as a Lending Enquiries Consultant in our Moe office. The Lending Enquiries Consultant is responsible for handling inbound customer enquiries. What you will be doing Inbound enquiries (phone, online, mail & fax) in accordance with Bank Australia's policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service. Participate in the Bank's quality assurance program to achieve quality, productivity and service targets. A willingness to learn about legislation governing lending and its impact on day-to-day loan processing. Review loan procedures and policy and apply them to day-to-day work. Participate in staff training and development as required.
What you will bring Knowledge of banking products and services, or a willingness to learn. Knowledge of lending legislation (e.g. National Credit Act and Privacy Act), or a willingness to learn. Excellent presentation, communication and interpersonal skills, verbal and written. Ability to identify customer needs through questioning techniques. Ability to investigate, problem solve and follow up queries. Ability to work independently as well as part of a team. Ability to work under pressure. Empathy for customer's financial circumstances. Computer literacy. Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. #J-18808-Ljbffr
