Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Wealth and Personal Banking (WPB) ambition is to become Australia's #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers
In this role, you are responsible for the end-to-end delivery and governance of business improvement projects from opportunity identification (define) to sustainable transition to BAU (control). Lean Six Sigma Black Belts are charged with dramatically improving customer experience, simplifying processes, and reducing the complexity underpinning our operations. This customer centric, impact focused and results oriented role directly contributes to building capability in the process improvement team as well as across the wider transformation community.
Your main responsibilities will include:
Drive business streamlining projects ensuring optimal solutions for business initiatives Working with diverse stakeholders delivering technical and operational enhancements Identify opportunities and re-engineer processes contributing to customer experience improvement, revenue enhancement or cost reduction Implement process and change improvements while measuring and reporting business service metrics (costs, turnaround time, quality) Lead re-engineering initiatives with WPB.
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