Great opportunity to join our growing ACT Workers Insurance businessMake a real difference providing quality outcomes for our customer and businessCanberra location – permanent opportunityAbout the roleIn this role, you provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of team operational/strategic activities in line with financial and divisional objectives. You'll provide outstanding leadership through role modelling, consistent coaching at all levels to strengthen skills and productivity; and drive performance and outcomes through activities that build team engagement and employee satisfaction.What you'll doDrive performance of the team that delivers results against the business strategy and financial targetsMotivate, develop, and engage team members to drive results and create a high performing teamManage day to day workflow; resources, productivity and efficiency, ensuring performance objectivesSeek advice from Technical Advisor and Injury Management Advisor regarding complex decisionsAnalyse data and reports to identify trends performance improvementBuild, enhance and maintain quality relationships with all internal and external customersWhat you'll bringDesirable 5+ years' experience leading and coaching teamsDemonstrated experience in claims management, personal injury claims or an associated fieldProven experience leading a team of people with ability to lead, engage and motivate othersAbility to understand data, identify area of opportunity and deliver to business targetsWhat we can offer youCompetitive benefits package and excellent work cultureExcellent discounts on a range of retail favourite stores as well as insurance productsA range of flexible working and leave options, including 20 weeks paid parental leave and 4 weeks paid secondary carers leaveInvest in your brighter future with ongoing study support and career development programsIf you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.#J-18808-Ljbffr