Lead Support Engineer

The Bureau of Meteorology is seeking a qualified Senior End User Computing (EUC) Support Engineer Lead to provide Level 1 & Level 2 Information and Communications Technology (ICT) technical support in all its offices – Nationwide (including Bureau remote offices) as part of a team spread across multiple offices.
The successful applicant will be a key member of the Service & Infrastructure Management – End User Services (EUS) section within the Data and Digital group and on a day-to-day basis provide end user support to subscribers of ICT services including (not limited) to auditing, configuration, maintenance including support of software, hardware, and associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments. The successful applicant will also be expected to provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational support related to the flow of meteorological information. In addition, the successful applicant will be required to provide proficient support (not limited) local area network, video conferencing including telephony technology, mobile telephony including support for a varied collaborative systems/application tools set.
As a Senior EUC Technical Engineer you will manage the day-to-day operations of End User Services with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience along with contributing to make the Bureau more productive, collaborative, and innovative. Exhibiting a poised and confident presence is essential to ensure accountabilities are assigned and blockages overcome.
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