nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As a Project Manager, you will be part of a high-performing professional services team focused on evaluating how the nCino product can best meet our Asia-Pacific clients' needs and working with the Implementation Consultant to oversee the application of a seven-step implementation process with nCino bank and credit union customers.
Responsibilities Learn the Salesforce platform and nCino Bank Operating System ApplicationBecome Salesforce.com certified with at least two different certifications within your first six monthsWork in tandem with your nCino Implementation Consultant to evaluate the needs, processes, and policies of your client base, configure the nCino system in the most efficient way possible to meet those needs, and ultimately implement the system within the institutionOversee all aspects of the software implementation project that typically lasts 10-16 weeksManage daily project load amongst three to four concurrent clients and answer all project related questions in a timely mannerBe able to correctly understand, organise and evaluate the risks and needs of the client to identify large issues, potential obstacles and risksWrite two customer facing nCino Knowledge articles per quarter from issues that have arisen and the solutions identified during the implementation processCreate and manage Project Plans and lead regular Project status meetings for each clientDemo and train customers on the use of the nCino software as part of the implementation processAssist customers with user acceptance testing of the nCino Bank Operating SystemOversee customers when they go-live on the nCino software and manage the handoff to the nCino Support and Customer Success TeamQualifications Required: Minimum of 8 years of previous financial industry experience; specifically, a commercial or SBA lending background and familiarity of banking language and processes and a bachelor's degree or a combination of experience, education, & superior performanceExceptional communication skills and an innovative problem-solving personalityProven ability to interact and communicate with customers in a professional, positive and constructive way; comfortable with public speaking and leading a meetingAbility and motivation to learn quickly and independentlyStrong organisational skills and ability to prioritize daily tasks, projects and workload to deliver according to the project scheduleStrong analytical mindset; being able to observe a client's current process and analyze how the nCino product will benefit themStrong leadership skills; previous managerial and project management experience preferredAbility to present and explain project specific information to diverse types of audiencesStrong ability to define and document business and functional requirements, business process maps ("As-Is/To be") flows and diagramsFamiliar with APAC banking regulations and governanceAbility to travel 50-75% of the timeFluent in English; additional language fluency preferred including Spanish, German and/or FrenchAbility to work outside of standard business hours as necessaryDesired: Experience with CRM systems such as Salesforce.com or systems built on relational databases a big plusIf you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
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