Opportunity to lead product design across the Qantas Book and Manage domain Create digital services that uplift our customers experience when booking and preparing to fly Full-time permanent position based at our Head Office in Mascot As the Lead Product Designer , you will lead the end-to-end design of Qantas user experiences across both the purchase and manage booking phases of travel.
You will play a critical role in designing and delivering an aligned, cohesive, and frictionless user experience for our customers when they interact with our book and manage touchpoints.
While primarily focusing on our web and mobile experiences, you will also work in collaboration with the Qantas App as well as conversational interfaces and other customer and employee touchpoints across the business.
You will be responsible for employing a variety of human-centred design methods and processes to define, design and deliver industry-leading user experiences for Qantas customers.
You will possess both a human-centric mindset and a keen eye for design fidelity and detail that enables you to span both user experience (UX) as well as visual and interface design (UI).
You will lead other designers, collaborating with cross-functional teams, including product owners, managers, service designers, technology, and marketing, to enhance and innovate the book and purchase experience for Qantas customers.
You'll use your experience as a thought leader to support and empower other designers to develop their skills and expertise, enabling any direct reports to grow in their careers and maximise influence and impact.
You'll have – 7+ years of experience as a Product Designer, or similar hybrid UX/UI design role, with a track record of successfully leading product design projects.
Tertiary qualification in Design, HCI, Psychology and/or relevant tertiary qualification.
Proven experience leading design initiatives and leading other designers, with a collaborative and inclusive approach.
Exceptional communication and collaboration skills to influence and inform product strategy.
A strong sense of time management, deadlines, and the ability to adapt diverse challenges and competing priorities.
A robust portfolio showcasing your design process, creative thinking and solutions to complex design challenges.
You will have shipped multiple consumers and/or business products and understand what it takes to create exceptional customer experiences.
Deep knowledge of HCD design methods and lean UX process working in agile scrum teams and the ability to lead design thinking from discovery through to delivery.
Strong understanding of design principles, user-centred design, and usability best practice.
Strong user research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours, needs, and pain points throughout their journey.
Familiarity and experience with modern frameworks, and their associated techniques and rituals: Lean, Design Thinking, Scrum, Kanban.
Deep understanding of usability and accessibility standards, particularly WCAG 2.0 AA compliance.
Expert level prototyping skills to build interactive prototypes for relevant channel touchpoints.
Expert proficiency with current design tools and software including Figma and Adobe Creative Suite as well as collaboration tools such as JIRA and Confluence.
A keen eye for design detail and a portfolio that showcases this.
Strong workshop and facilitation skills to guide cross-functional teams through user-centred design processes.
Inspiring leader to direct and virtual teams, engaging facilitation with proven success and ability to spot flawed logic and coach team to correct errors.
Comfortable working within multidisciplinary teams of product managers, service, visual designers and engineers.
Why Qantas? You'll join a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.
Applications close on the 7th of October Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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