Customer Success Consultant - Legal Tech companyApply
Locations: Sydney, Australia (Melbourne)
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R83657
Strong understanding of Australian Legal landscape Demonstrated customer success background with training delivery skills About our Team LexisNexis is a global organization that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law. About the Role As a Customer Success Consultant at LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility. Responsibilities Delivering a minimum of 35 training hours per month and maintain accurate recordsPlanning learning activities to cover the client base and minimize cancellationsIdentifying opportunities for new sales to fulfill client needsEnhancing clients' knowledge of our products and drive usageBuilding effective relationships with individual users and key stakeholdersDefining client learning needs and plan and implement effective training solutionsRequirements Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.Experience in customer success or customer relationship preferably within Legal industryExperience in training delivery and using platforms like eLearningIdentify opportunities while building solid relationships with customers and stakeholdersPossess exceptional communication and presentation skillsUnderstand Boolean and free text search principlesBe authorized to legally work in AustraliaLiaise with a range of management and staff levels, particularly with Sales departmentsWork in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Discounted Health plan rate and Optical Assistance- Life assurance and income protection- Option to buy additional Annual Leave days- Employee Assistance Program- Flexible working arrangements- Benefits for you and your family- Access to learning and development resourcesYour recruiter will advise you on the full benefits package for your location.
About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. To learn more about opportunities with LexisNexis or RELX Global, join us here: encareers/join-us9e95IMoKSXw
We are looking to fill this role as soon as possible – apply now to be considered. Thank you for your interest. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: r/eVgFxjLmAK or please contact 1-855-833-5120.
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