Why join Launch Housing
Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity
•Work with Melbourne's most progressive housing and homelessness organisation
•Multiple casual positions available
•$44.37 per hour + 25% casual loading + shift loading + super
What you'll be doing
The key objectives of the After-Hours Engagement Worker are to provide support to residents, maintain the security of the building and to maintain the house dynamics to ensure an effective, safe and well-functioning facility. The role will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them. As an After-Hours Engagement Worker, you will have the ability to juggle competing demands in a crisis setting, working with people with significant issues requiring support - such as homelessness, health conditions, AOD, mental health, trauma and disability. You will also support the effective running of the accommodation service by maintaining the security of the site and responding to critical incidents.
Engaging with residents onsite in an informal capacity, working from a trauma-informed, strengths-based, and client focused framework. Provide a comprehensive client-centred service to residents including referrals, safety planning, responsive support and advocacy in accordance with case plans. Monitor and manage the dynamics of the site with the aim of providing an environment which is safe, peaceful and enjoyable for all. Follow all handover procedures. Liaising with the St Vincent's Hospital team to support resident's after-hours. Respond to critical incidents and breaches of site rules. Participate as a member of the site team in the overall development, evaluation and improvement of the service. Enable the provision of effective and efficient service delivery to clients, including attending relevant training and staff meetings and annual performance reviews. The position is required to work afterhours. Shifts will be a combination of morning (8.00am-4.00pm), afternoon (3.30pm-12.00am) and active overnight (11.30pm-8.30am) shifts.
What we're looking for
An understanding of homelessness and the issues affecting people experiencing homelessness. A positive approach to teamwork as well as the ability work autonomously. Demonstrated ability to communicate effectively with clients and external services to achieve quality client outcomes. Direct experience in the delivery of crisis and support services. Comfort sitting with ambiguity. Experience in responding to critical incidents and emergency procedures including defusing client behaviour. Availability to work a variety of after-hours shifts including nights and weekends. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. Have a relevant tertiary qualification (desirable). Working in a dynamic, multi-disciplinary team that uses innovative housing practices, this exciting and challenging position offers applicants the opportunity to build their skills and empower the lives of people experiencing homelessness.
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application.
For a copy of the position description please contact the recruiting team at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
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