We are hiring at H&L POS for an L1 - L2 Helpdesk Support Technician to join our team in Adelaide, South Australia! H&L POS is growing, and we have a new opportunity in Adelaide for an L1 - L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.
About H&L H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations.
With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations.
H&L POS is currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L, we're regarded as a leading systems developer, and we're first and foremost hospitality people.
The successful candidate will be based anywhere within commutable distance of our office in Adelaide, South Australia, working in a hybrid work model! Our Support Team offers Flexible hybrid working from home arrangementsTraining on our software, integrations, and hardwareQuarterly KPI BonusesWhat does the role look like: Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc.) and software problems (H&L's own Sysnet, Windows, third party, etc.)Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalationsEnsuring clients are satisfied with the resolutions you'll provide themConducting client procedural support and trainingRecognising potential new or expansion revenue opportunitiesSupporting other H&L staffEfficiently and accurately logging tickets through our ticketing systemAbout You: Excellent problem-solving skillsA drive for great customer experienceThorough knowledge of Windows Operating SystemsGreat organisational skillsGeneral networking understandingGood understanding of desktop and web-based applicationsGood understanding of printer hardware and driversComputer security concept and applications (Firewalls and Antivirus)Basic to intermediate SQL Server knowledgeHospitality and/or Point Of Sale experience (H&L POS software)Call Centre or Technical Support experienceExperience using TeamSupport or other ticketing toolsExcellent written and communication skillsAbility to work under pressureThe ability to work both in a team and autonomously when working remotelyEagerness to learnFluent in English, both written and verbal, is essentialLegally authorised to work in AustraliaJoin us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.
If you are passionate about sales, technology, and making a significant impact, we would love to hear from you.
For information about H&L POS, please visit our website at https://hlpos.com We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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