Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Key Points
Diverse and exciting position supporting key customer experience
Flexible working options including Hybrid working arrangements
Fantastic opportunities for career growth and personal development
The Role
The Key Account Administrator and Process Excellence Manager is responsible for developing and managing the delivery of the compliance processes to meet and exceed the needs of the Insurance Segment Key Accounts.
Key duties and responsibilities include:
Lead and support the effective day to day delivery of compliance processes for our key insurance customer
Build capability to ensure key account customers need and expectations exceeded
Collaborate with internal partners to identify and implement opportunities to enhance key account customer experience
Identify and implement administrative process and procedural efficiencies to enhance customer experience
The Perks
O'Brien is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:
Flexible working including Hybrid working arrangements and ability to work from Corporate Head Office, Service Centres and other O'Brien locations
Ongoing reward and recognition programs
Ongoing learning and development opportunities
Community service/volunteering leave and giving back opportunities
Employee discounts with O'Brien services and our corporate partners
What we are looking for
At O'Brien we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it's what we look for when growing our teams. If you fit the DNA, you'll fit here. In conjunction, we are needing someone with:
3+ years' experience in customer process focussed leadership role
Highly developed communication and presentation skills
Proven stakeholder engagement, influencing, and presenting skills
Demonstrated high level of business acumen and analytical skills
Strong IT skills, in particular MS Office Suite (Excel, PowerPoint, etc.)
Realise your potential and build a career with O'Brien! Apply today!
As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien puts our customer at the heart of everything we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O'Brien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria but feel like you could make a difference at O'Brien, get in touch.
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