Job description
Working Hours | Monday-Friday on a rota basis hours between of 8am-8pm (40 Hours) Salary | £24,000 p/a Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Coordinator, you will be responsible for 'on the day' allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Responsibilities of the role: Allocation of work to field teams Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution Deliver inbound and outbound call metrics and maintain service level agreements Prioritise on the day work stack and allocate effectively to deliver client metrics Operate a duty of Care function for field personnel Dealing with requests via inbound calls within a timely manner and observing daily KPIs Monitoring all upholding queues and identifying potential conversions What are we looking for: Experience of working within a similar role. Excellent communication skills and a good telephone manner. Customer service experience – dealing with engineers is preferred but not essential. Good level of IT skills with experience working on Microsoft 365. Benefits packages: Competitive salary Medicash Scheme Pension Scheme Gym & Retail Discounts X2 Life Assurance Diversity Statement At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.
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