Work with Australia's #1 Electronics and Entertainment Retailer Store Training & Development Lead - Warrnambool Job no: 513171
Work type: Permanent Full Time
Location: VIC - Regional
Categories: Store Management
About Us JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service!
We have a supportive and inclusive team that embraces individuality and diversity. We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry. You will have exposure to ongoing training & development opportunities from day one. We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group. Did you know the JB team supports vulnerable communities by making donations to our Helping Hands workplace giving program? Every dollar our team donates, JB matches, and together we have donated more than $35m to our charity partners. We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions. We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program, and more. About the Role As the Store Training & Development Lead, you will create, support, and uphold a culture of collective high performance and great customer experiences across the store, ensuring the delivery of high-quality product and service solutions on every occasion, including:
Undertake and assist with the onboarding and induction of team members new to JB or new to role. Lead product training programs to ensure the sales team is well equipped to demonstrate and sell existing and emerging product categories. Demonstrate, lead, and coach a high level of customer service standards including pre, during, and post the sale. Utilise all available materials, tools, and collateral to train the teams. Work collaboratively as part of a team to deliver day-to-day store operations. About You Retail experience in high achieving teams. Passion for training and developing people. Willingness to facilitate and partake in training sessions. JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
Advertised: 12 Dec 2024 AUS Eastern Daylight Time
Applications close: 12 Jan 2025 AUS Eastern Daylight Time
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