Who We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.
While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Singapore and other major cities around the world.
Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.
Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.
We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?
Why We Need You! The Systems Administrator will perform the installation, configuration, administration, and maintenance of corporate IT on-prem infrastructure. Work to maintain and support standard applications and devices within the corporate network as well as hosting environments. Work effectively in Azure, M365 and VMware environments. Provide technical support and troubleshoot problems on corporate IT systems.
What You Will Be Doing: Interact with customers, global IT staff members, project managers, auditors and vendors on a daily, weekly or monthly basis depending on the need. Provide local area networking and end-user support for hardware, software and third-party application support. Receive and troubleshoot Service Desk Tier 1/2 and 3 Level calls, provide effective resolutions for issues submitted via the ticketing system. Ensure all "NEW" IT tickets are reviewed, assigned or accepted within 24 hours of receipt. Ensure all "OPEN" tickets have appropriate, future committed dates which are updated in conjunction with the requestor if the ticket is overdue. Ensure all activities of resolution of a ticket are included in the Case Notes. Contact and work within vendor support processes to resolve technical issues. Assist in the administration and maintenance of user accounts on internal systems and external vendor services. Planning, procurement and management of IT Assets. Assess functional needs to determine specifications for purchases and standards. Procurement of IT assets using established standards, guidelines and policies. Install, configure and support the ongoing usability of desktop, laptop, and peripheral equipment and software within established standards and guidelines. Administrate MS Active Directory, M365 enterprise environments and Azure AD. Participate in after-hours when necessary for outages, migrations, and new deployments. Occasional site visits to our regional offices throughout APAC. To Be Successful in The Role, You Will Have: Minimum 2 years previous experience in a similar IT support role. Technical Knowledge related to Windows, Mac OS, Active Directory, Azure AD, Office 365, VPN, TCP/IP Networks. Strong analytical, process-oriented, evaluative and problem-solving abilities. Strong interpersonal and written communication skills. Must be able to work well with others as part of a Team. Ability to establish and manage shifting priorities, multiple tasks and meet deadlines. Excellent customer service and communication skills. Demonstrated ability to quickly learn new technology. Demonstrates consistency and reliability. Strong ITIL practices in IT systems administration. Relevant Microsoft certification is desired. Experience with VMware and other hypervisors is desired. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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