It Technical Support Analyst (Internal)

Apply now Job no: 501837 Work type: Full time Location: Gold Coast Categories: IT&T IT Technical Support AnalystFull Time SalaryVillage Roadshow Studios, Oxenford, Gold CoastThe opportunity:We are seeking an IT Technical Support Analyst who will oversee daily IT operations, and provide onsite support for third party productions, team members and security.Your day to day:• Ensure systems meet the needs of Studios and Productions, this will include logging and tracking jobs, communicating with Productions and Admin, strictly adhering to production confidentiality and invoicing billable items.• Manage day to day IT for the Studios, including O365, Active Directory, DNS, licensing, hardware endpoints, and network availability and capacity.• Support the key business systems of Avaya phone, Flir CCTV, Gallagher access control, Jacques Intercom, Upkeep maintenance and Sinepro.• Deliver and enhance technical services to improve business outcomes and optimize costs.• Monitor and maintain PABX system, conduct audits before/after production, and ensure proper tracking to avoid impact on production.What you'll bring:• Previous experience in a similar role is essential.• IT degree or qualification is advantageous.• CCNA Certificate and CCNP is desirable.• Azure and M365 Fundamentals certification.• Experience with Office 365 accounts, Windows desktops, MacOS, and mobile devices are essential.• Networking knowledge, including wireless is essential.• Knowledge of PowerShell, Vmware vSphere/ESXi, Ubuntu/Debian/CentOS Linus and IP cameras are desirable.Advertised: 05 Sep 2024 E. Australia Standard TimeApplications close: 26 Sep 2024 E. Australia Standard Time
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