Warabrook, Newcastle, Maitland & Hunter NSW
Help Desk & IT Support (Information & Communication Technology)
An exciting opportunity for a new IT Systems Engineer to join Newcastle Anglican. You will provide expert IT operational and security support for Newcastle Anglican and all its agencies. The position facilitates infrastructure and systems functionality and is responsible for adherence to Newcastle Anglican IT security, computer policies and procedures.
This is a Permanent Full Time vacancy.
Why work for us? Our people are the heart of what we do here at Newcastle Anglican. As a part of our team, you have access to the following great benefits:
Salary Package a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight. Career and development opportunities Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools Flexible working options 14 weeks paid parental leave or 3 weeks paid partner leave. Give back to the community and the people we support. Access to Fitness Passport (over 800+ gyms) Free access to our corporate Employee Assistance Program What are we looking for? Undertaking problem diagnoses, correction and escalated support of organisation IT technologies and applications as required. Participating in IT upgrades (hardware and software) and other general maintenance tasks. Monitoring new releases and patches to operating systems, hardware and applications and making recommendations on implementation as well as testing strategies as required. Providing specialised direct and, if required, escalated technical support from a central location either by telephone, direct request or email. Developing and maintaining specialist knowledge and skill in focused area and in supported products and the products associated with supported products, as required. Negotiating timeframes for solution implementation with users and updating users on progress during problem resolution. Identifying more complex technical issues for escalation to more senior staff/external vendors and effectively using the pre-established escalation process. Escalating process or project improvements to relevant parties within the organisation in order to enhance the current use of products or reduce incoming support/call volume and keeping Management aware of potential areas for product, services and client education. About you? Tertiary qualifications and or certifications in IT related disciplines 5 years of IT Support experience Available to work on an on call roster Knowledge of SQL Server, IIS, Active Directory and other key Microsoft server technologies High level specialist knowledge of basic IT products/applications Broad understanding of common desktop applications, systems administration and network engineering A strong understanding of network protocols particularly TCP/IP and exposure to Wide Area Networks Solid experience in writing policies and procedures and other support documentation Who we are? Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.
We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.
Our vision is for people to flourish because of what we do, inspired by the way of Jesus.
We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.
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