IT Support EngineerBlackburnUp to £32,000 per yearHours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.30pmAn IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.Main ResponsibilitiesBeing the first point of escalation for the 1st Line Support TeamWorking from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are metProviding enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etcAnalyse diagnose and resolving issues to find permanent fixesCreate Knowledge Base Articles to increase ticket resolution efficiencyProduce procedural documentation where requiredEscalating to 3rd Line / Infrastructure Team when appropriateTravel to remote sites and overnight stay required when requiredWorking on business Infrastructure improvement projectsRoll Out New Sites and setup hardware / software requiredPerform Desktop testing on new applications being deployed Assisting Infrastructure with Project work where requiredTroubleshooting Server Related Issues as well as DesktopBasic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMwareAdministration of imaging technologiesClientThis is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.Skills RequiredThe IT Support will ideally have the following experience:Extensive knowledge Windows 10+Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rolloutGood Understanding of Networking fundamentals. Ability to do basic configuration on switches and routersGood Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS)Experience of Administering Exchange Online/ Office 365Good Experience of WDS and WSUS, configuration and management.LocationBlackburn – Office based.Commute from Preston, Wigan, LiverpoolHoursMonday to Friday - 37.5 hours per weekSalary / BenefitsUp to £32,000 + benefits- Pension- 25 days annual leave plus bank holidays- Flexible working / shift working between 7am and 5.30pm- Christmas close down!To ApplyPlease email your CV through Giselle Whitton in strict confidence or call on 01494 541879 to discuss the role in more detail.#J-18808-Ljbffr
