It Support Technician (On-Site)

Australia - QLDBrisbaneAdded Thursday 8th of August 2024 09:40:33 AMLooking for a Skilled Desktop Support Engineer? Look No Further!We are introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role combining technical expertise and excellent problem-solving skills? Look no further, as we have the perfect opportunity for you!Key Responsibilities:Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.Diagnose and troubleshoot hardware and software issues promptly and effectively.Install, configure, and maintain operating systems and applications.Set up and manage user accounts, permissions, and profiles.Ensure timely resolution of all technical support tickets.Collaborate with cross-functional teams to resolve complex technical problems.Conduct hardware and software inventory management.Document support activities, solutions, and knowledge base articles.Offer exceptional customer service and support to end-users.Required Skills and Qualifications:Proven experience as a Desktop Support Engineer (Level 1/2) or in a similar role.Strong knowledge of Windows and Mac operating systems.Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.Proficiency in troubleshooting hardware and software issues.Hands-on experience with Active Directory, Exchange, and Office 365.Excellent problem-solving and analytical skills.Exceptional communication and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
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