Help Desk & IT Support (Information & Communication Technology)
We are at the heart of every place that matters.
As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places.
Our work is IMPORTANT.
YOU are important.
We provide our people with the tools to shape their careers for growth.
With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference.
By working as one global team, we continue growing the business, growing together, and growing ourselves.
Build your career with us! THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY dormakaba is seeking a Service Delivery Operations Expert based in Pinkenka, Queensland.
This role will report directly to the APAC Service Delivery Manager.
The Operations Expert is responsible for performing IT service(s), focusing on site and production site support.
Key responsibilities will include: Processing of requests, development of problem solutions and execution of operational tasks in the day-to-day business.
Provision of support with the aim that Technology Platform organization delivers stable and performant IT Services.Tracks, measures and resolves incident, problem, changes including development support of the needed solutions.
Provide operational support to the stakeholder according to the aligned requirements.Collaboration and Communication: Collaborate effectively with cross-functional teams, including IT, OT, security, and business stakeholders, to understand requirements, gather feedback, and contribute to the overall success of IT and OT projects.Ensures compliance with the standards, processes, service levels and requirements.Ensures major incident support, on-site support, production site support, 1st and - especially - 2nd Level infrastructure support for legacy infrastructures and global platforms in alignment with Service Owners within Global IT.Be a key member of an ongoing business integration project assisting with the move from local IT function to Global IT.YOUR SKILLS 4+ years' experience as IT Service Delivery & -Infrastructure Operations.Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).Flexibility to participate in occasional after-hours support as well as travel to nearby sister locations.DESIRED Experience working in global organizations & virtual teams.Good (2nd Level) Technical and architectural knowledge.Knowledge of IT service management frameworks (e.g.
ITIL).Good skills & background in IT Technologies.Intercultural competency.Structured working mode and analytical skills.WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE Join an Industry Leader on a Global landscape.
Not only are we one of the best at what we do in Australia and New Zealand, but also the world!
Access to discounted Health Insurance.VIBE Committee dedicated to staff engagement.Peer to Peer Recognition via our 'AAA' Nominations and awards.To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en Don't miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
dormakaba is an equal opportunity employer that is committed to diversity and inclusion.
We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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