We are seeking detail-oriented and analytical IT Support professionals to join our dynamic team at Hire Sync.
In this role, you will be responsible for providing efficient and organized technical support to our clients, ensuring their IT systems and applications run smoothly.
ResponsibilitiesTroubleshoot and resolve hardware, software, and network issues promptlyAssist users with technical inquiries and provide step-by-step guidanceMaintain accurate documentation of support cases and resolutionsMonitor and maintain IT systems, applications, and security protocolsCollaborate with cross-functional teams to identify and implement process improvementsStay up-to-date with the latest technologies and industry best practicesQualificationsStrong technical skills in troubleshooting hardware, software, and network issuesKnowledge of IT systems, applications, and security protocolsExcellent problem-solving and analytical abilitiesStrong communication and customer service skillsAbility to work well under pressure and meet deadlinesExperience in IT support or helpdesk roles (preferred)Familiarity with remote support tools and ticketing systems (preferred)Knowledge of scripting languages (e.g., PowerShell, Bash) (preferred)Certifications in relevant IT domains (e.g., CompTIA A+, Network+, Security+) (preferred)Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not required)Additional InformationWhat we can offer We offer careers across our global operationsWe recognize and reward.We understand the importance of showing appreciation.We care for you.
We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.Navitas is where work has meaning.
Our impact is far-reaching – we create lasting legacies for students and communities.Access to LinkedIn Learning for your development2 days a year volunteer leave for causes you are passionate aboutDiversity Equity and Inclusion At Navitas we promote and embrace an inclusive and diverse workforce.
We believe equality, flexibility, and diversity deliver a rich collaborative environment.
We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.How to Apply
Applicants are assessed upon receipt, so you are encouraged to apply now.
For enquiries about the role, please contact [insert details Name on Phone number, DO NOT enter an email address]. All applicants must have full working rights within Australia to be considered.
Successful candidates depending on their role may be required to provide a Working with Children Check and undergo a Police Check.
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