It Support Officer

Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon and our own private marina.
About the role
Reporting to the IT Manager you will be responsible for assisting with the day-to-day management, installation and maintenance of all IT systems within Imperial Hotel Gold Coast.
Your key responsibilities include:
Act as a point of contact for all things IT and proactively support our guests and staff with their technology requirements
Facilitate resolution of operational issues
Providing Desktop Support across different software packages, including G-suite, Office365, Point of Sale
Troubleshooting IT-related problems from in-house software to hardware
Providing security support and troubleshooting
Participating in the staff onboarding and offboarding processes
Maintaining company hardware inventory
About you
Excellent customer service and communication skills
Previous experience in a similar role, preferably within a hotel environment
Experience setting up and maintaining desktops, laptops, printers, scanners, peripheral and mobile devices
Able to troubleshoot and resolve software and hardware issues
Experience with AV equipment desirable including TVs, projectors and video conferencing
The ability to complete projects and reach them within budget and timeframes.
A university degree or high level qualification in a digital/ technology related discipline will be highly regarded
If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
Posted Date 16 Jul 2024
Location Main Beach
QLD /Australia
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