At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
Amazon has an immediate opening for a lead IT Support for our amazing Brisbane CBD corporate office. If you are passionate about providing exceptional customer service and resolving technical challenges, this could be your chance to join our team.
As our site lead IT Support Engineer, you will have sole responsibility for delivering end-user support, infrastructure management, and audiovisual assistance for the Brisbane Amazon community. With Amazon returning to 5 days per week in office in Jan 2025, this will be a busy time.
This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.
What You'll Do:Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-upCollaborate with internal and external partners to process support requests, incidents, and project activitiesAssist with triage and escalation of server, system, or network issuesManage accurate inventory of Amazon-owned equipmentProvide hands-on and remote support for teleconferencing systems and AV presentation equipmentWhy Amazon?Competitive compensation and benefits packageOpportunities for career growth and developmentCollaborative and innovative work environmentCommitment to diversity, equity, and inclusionIf you're ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity. Join our team and help shape the future of IT support at Amazon.
Minimum Requirements:1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience2+ years of troubleshooting in a multi-user high availability environment experience2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience2+ years of corporate setting Windows, Mac or Linux Operating systems support experience2+ years of supporting and maintaining a corporate network environment experienceProven ability to work successfully with limited supervision.May require lifting or carrying desktop computers up to 25lbs.Some on-call responsibilities are required.Occasional out of office hours required for urgent requests - Weekend, Evenings or Nights.Experience supporting video conference and teleconference equipment3+ years of network troubleshooting and support experience3+ years of corporate setting Windows, Mac or Linux Operating systems support experience3+ years of troubleshooting in a multi-user high availability environment experienceAcknowledgement of Country:In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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