About us
SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.
Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
Summary
As an IT Support Analyst at SFG20, you will play a vital role in our organisation, providing exceptional support and contributing to our technological development. You will be responsible for offering first and second-line support to staff through HubSpot ServiceDesk, ensuring prompt resolution of issues. Additionally, you will support and maintain our HubSpot CRM system, a critical tool for our sales and marketing teams.
While your primary focus will be on support, you will also contribute to the enhancement of our development tools and systems. You will stay updated on industry best practices and share your knowledge with the team to improve our processes and productivity. We will provide you with opportunities to learn and develop your skills, aligning with our overall architecture and business goals.
In this critical role, you'll be responsible for:
Providing first and second-line support to staff through HubSpot ServiceDesk.
Supporting and maintaining the HubSpot CRM system.
Contributing to the enhancement of development tools and systems.
Staying updated on industry best practices and sharing your knowledge with the team.
Collaborating with the development team to identify and implement improvements.
Essential experience
Acquaintance with build tools and automated testing environments.
Experience with front-line customer support and troubleshooting via a service desk platform, preferably HubSpot ServiceDesk.
Proficiency in supporting CRM systems, preferably HubSpot CRM.
Understanding of support processes for continuous integration and deployment or data support activities.
Familiarity with source control systems.
Desirable
CompTIA A+, Network+
Microsoft Certified Solutions Associate (MCSA)
ITIL v4
Additional Information
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Our Benefits:
26 days holiday + Bank holidays + buy up to 5 days.
Private Medical insurance with BUPA
Remote first policy
Employee Assistance programme with WeCare
Enhanced statutory payments.
Gym Discounts
and more!
Equal opportunities for everyone
Diversity and inclusion are our priorities, and we're ensuring we have lots of support so our people can grow at SFG20 and do their best work!
We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.
We're an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there's anything we can do to accommodate your specific situation, please let us know.
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