IT Support Analyst: Application & Hardware Support (Healthcare) - Rewarding roleCentral Data Networks Pty Ltd – Wollongong NSW
About the Business and RoleJoin a global leader in healthcare technology solutions, offering both remote and onsite support. This is a key role where you'll have the autonomy to make a real impact, supporting market-leading healthcare software and hardware solutions. You'll contribute to a company that's at the forefront of healthcare innovation, servicing clients across multiple sectors including Government, Healthcare, and Business Solutions.
CDN is committed to improving patient outcomes by driving advancements in telemedicine, imaging, radiology, cardiology, patient management, secure messaging, and eReferrals. This is an exciting opportunity to play a pivotal role in shaping the future of healthcare technology.
Working in one of Australia's most picturesque regions, you'll be part of a small, agile team, supporting critical systems for Health Districts, Hospitals, Multi-site Clinics, Universities, and other organisations across Australia and internationally. These systems are integral to delivering patient care, managing referrals, and boosting productivity across the healthcare sector. This is your chance to take on a rewarding, meaningful role in a growing organisation that is driving real change in healthcare.
Based in a state-of-the-art facility, you'll work with an innovative team in a dynamic, collaborative environment.
Key ResponsibilitiesBe the first point of contact for field inquiries, offering troubleshooting support and preliminary advice on hardware/software issues and customer requests.Deliver exceptional telephone support to clients, assisting with prompt issue resolution.Troubleshoot and resolve application, database and hardware problems both remote and onsite.Build strong relationships with customers to meet service expectations.Maintain accurate records, manage time effectively, and contribute to team success.Assist in product installations, deployments, and contribute to project documentation.Participate in preventative maintenance schedules and proactive support calls (onsite and remote).Occasional travel locally, interstate, and internationally (less frequent).Participate in after-hours remote support on a rotating roster as required.About YouWe're seeking a customer-focused, technically proficient individual with a strong phone manner. Candidates should have relevant experience and a deep understanding of commercial hardware/software systems. Ideally, you will have a minimum of 4+ years experience in relevant roles within ICT.
Essential SkillsStrong knowledge of Windows Server 2019/2022, SQL 2019, HyperV, networking, and internet connectivity.Experience with MS Server, Active Directory, HPE server hardware, SAN technologies, and Windows clustering.Microsoft SQL proficiency - writing and executing queries.Problem-solving mindset with high initiative.Goal-oriented and able to work independently.Advanced PC literacy, especially in Windows 10/11 OS and MS Word and Excel.Experience supporting remote users.Excellent interpersonal, verbal, and written communication skills.Fluent in written and spoken English, with Australian residency.Exposure to networks, VPNs, firewalls, routers, and switches.Exposure to web-based technologies and systems engineering.Relevant Tertiary Qualifications.Desirable SkillsExperience in the ICT healthcare sector.Certifications in relevant fields.We're looking for a motivated team player who thrives on delivering quality service and customer satisfaction. Excellent communication and problem-solving skills are essential.
What We OfferWe provide the tools, flexibility, and support you need to make a meaningful impact while empowering you to bring your whole self to work. Join us and be part of a company that values innovation, customer satisfaction, and personal growth.
If this sounds like the perfect role for you, click "Apply" below to submit your application.
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