Seeking an experienced IT Service Desk Analyst to join an established Service Desk / Grants team.
Your new company
Your new organisation promotes and protects Australia's international interests to support our security and prosperity. Working with international partners and other countries to tackle global challenges, increase trade and investment opportunities, protect international rules and keep our region stable and help Australians overseas.
Your new role
In this position you will be supporting system users through the provision of in-house support to ensure the standardisation of grant data and processes, a high skill level of users is maintained and timely analysis of system faults. As the IT Service Desk / Grants Officer you will be responsible for:
Contribute to the maintenance and client support of grant programs through the system, including the analysis of system faults and answering questions on system functionality; Contribute to the development of team objectives for short-term tasks and strategic planning for longer-term initiatives. Work with independence, subject to limited direction against established priorities, practices, and methodologies to deliver quality outcomes; Compile and manipulate project data to enhance business understanding of outcomes; Contribute and support the delivery of in-house user training. What you'll need to succeed
As the successful candidate, you will have the ability and experience in:
Developing and maintaining relationships with a wide variety of stakeholders. You will be adaptable and innovative in your work approach, be technically capable in IT, apply your knowledge and skills to enhance business. The ability to support users of the system by liaising directly with staff and in the preparation of quality support material in order to achieve outcomes. Under limited direction, you will use your analytical skills in order to gather, analyse and prepare reports for users and management using data interpreted from our systems. The successful candidate will be immediately available and will hold a current Negative Vetting 1 clearance. What you'll get in return
On offer to the successful candidate:
A contract opportunity from ASAP to 30th June 2025, with possible extensions thereafter. An hourly pay of $45 + 11.5% superannuation. Hybrid work environment, with the first 4 weeks in office to learn systems and be guided on role responsibilities, one day required per week in office after the first 4 weeks of training. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively send a copy of your updated CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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