It Service Desk Analyst

Occupation: IT and Telecommunications
Reference: 4316
The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre seeking to excel across all spheres of clinical care, research and education. We have the largest cancer research enterprise in Australia and provide treatment to about 40,000 people with cancer each year. We aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
This position is part of a team responsible for providing first level support to users of IMCT services to manage incidents and service requests. This position is responsible for:

• Responding to user requests for service, assistance or faults by resolving or escalating to appropriate IMCT teams;
• Providing initial technical support relating to IMCT services covering PC, IT solutions and any other infrastructure; • Accurate diagnose, record and prioritise incidents to ensure the appropriate service levels are meet;
• Escalate high priority incidents to Team Leader;
• Manage customer expectations and maintain ongoing communication in relation to incidents and service requests;
• Co-ordinate moves, adds and changes of end user devices; 
• Follow up service request, ensuring appropriate approvals and completion of request;
 
This position is:
2 years fixed term full time roleOnsite presence essential both at 305 Grattan Street, Melbourne, VIC 3000 and other Satellite sites as necessaryBasic Salary Range: 70,000 to 72,000 AUDAdvertising from 7th June to 8th July 2024For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Applications Close: 11:59pm, Tuesday, 8th July 2024
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