The Waalitj Foundation is a not-for-profit organisation that strives to be a leader in the provision of education, business and employment opportunities for First Nations People. We aim to influence and inspire the empowerment of First Nations People through our diverse workforce. We are passionate about our focus in providing education, employment, and business opportunities.
We are currently seeking an IT Operations Officer on a 12-month fixed term contract, with potential to become permanent. As a business, we are experiencing growth, and this newly created, critical role within the business is to support this expansion.
About the Role: Reporting to the IT Operations – Team Lead, you will work within a small dynamic team and be responsible for the provision of timely and efficient IT operational support services to the Foundation. The role will suit a service-orientated person who is composed, patient and able to deal with multiple enquiries and issues, providing quick responses and accurate results.
Some of the key areas of focus in this role will be: Provide end user and desktop support through various channels including phone calls, emails, and in-person interactions.Offer outstanding customer service by assisting users with IT hardware, software, and equipment-related issues and queries.Perform technical troubleshooting and problem resolution to ensure smooth operations. Undertake network and administrative tasks such as upgrades, rollouts, documentation, and office moves.Monitor incident management practices based on IT framework, including root cause analysis and continuous improvement.Monitor and maintain computer systems and networks.Provide support for a mix of servers, workstations, applications (Cloud Environments), and Microsoft 365 environments.Ensure all actions and resolutions are documented within our ticketing system.Manage Network & Communication systems.Skills & Experience: Diploma in Information Technology or equivalent is preferred training/education and/or previous experience.Minimum 2 years demonstrated Helpdesk experience.Intermediate computer hardware and software installation skills.Advanced problem-solving skills.Knowledge in the distribution and disposal of classified data/documents/devices.Determine customer needs and establish service solutions and forecasts.Maintain a positive and optimistic attitude.Demonstrated experience in Microsoft 365/Azure and the related ecosystem.Working within NFP environment (desirable).Ability to obtain: Police clearance, Justice Clearance, Department of Education Clearance and Working with Children.Must be a Permanent Resident or Australian Citizen to apply for this role.What We Offer You: A competitive salary including Salary Packaging benefits.Employee Assistance Program.Internal Scholarships and Staff Giving Program.Training and Professional development opportunities.A friendly and supportive work environment.We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Please apply with a Cover Letter and Resume, by 5pm AWST on Friday, 15 November 2024.
NB: Shortlisting may happen prior to closing date.
For position-related inquiries please contact the People and Capability team at ******.
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