The Role:As a member of the Department of Health (DoH) IT Service Centre, the IT Technician:Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:PC hardware and software installation.Incident resolution.Ticket logging.Follow-up to completion.Escalates issues through IT Support teams as required.The scope of work is defined by the operational priorities of the assigned business unit and the role works collaboratively within and across teams and with stakeholders to meet agreed priorities and branch service standards.Note: Please refer to the Statement of Duties for all the Selection Criteria of this position to address in your application. Selection Criteria must be addressed.Our new team member should be able to demonstrate:Exceptional client focus.An agile approach to changing priorities.Reliability, honesty, and integrity.Position Features:Appointment to this role may require the occupant to rotate across various Health ICT units.From time to time, the role may require:Some regular out of hours work or on-call may be required to meet specific needs or deadlines.Travel between sites may be undertaken.LocationHobartDetails of AppointmentFull time, fixed term day worker position working 76hours per fortnight, commencing as soon as possible for a period of twelve months.Hours for the IT Service Centre are 7:00am - 7:00pm/Monday - Friday. The ability to work a 7.6 hour day in any of the rostered groups is essential.Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.Salary: $64,125 - $91,517 per annum + 11% superannuation on top of the advertised salary.Please note that access to salaries beyond $83,736 is subject to advanced assessment criteria approval.Salary range is in accordance withPublic Sector Unions Wages Agreement 2022Eligibility:Applicants should note the following criteria are desirable:A tertiary or recognised vocational qualification in a relevant disciplineRelevant IT industry experience and certificationCurrent Driver's LicenceThe Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:Conviction checks in the following areas:crimes of violencesex related offencesserious drug offencescrimes involving dishonestyIdentification checkDisciplinary action in previous employment checkDownload the Statement of Duties and any Associated DocumentsWe encourage you to review the Applicant Guide and Statement of Duties prior to applying for an overview of the duties, program, selection process and selection criteria.StatementofDutiesGeneric IT Officer (Service Centre) ICT1 (July 2023) CSU.pdfGeneric IT Officer (Service Centre) ICT1 (July 2023) CSU.docxApplicant GuideDepartment of Health - Applicant Guide June 22.pdfDepartment of Health - Applicant Guide June 22.docxHow to ApplyApply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Selection Criteria .Please note:All attachments must be in Microsoft Word or PDF format.Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.For more information:Matt McPhersonPosition: Senior IT Officer - IT Service CentrePhone:036185 5030Email: ****** email with your name and contact number, and your query will be returned with a phone call.Important informationThe email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for "Existing applicant login" where you can update your detailsThe Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.#J-18808-Ljbffr
