04th November, 2024
As the subject matter expert and trusted business partner, the role of IT Manager will manage all aspects of IT and applications for staff across Australia and Asia to ensure that business/user requirements are met.
The role will also be responsible for the optimal running of the company Data Centers ensuring clients receive superior customer service, as well as maintaining/updating IT and OT hardware and software infrastructure to ensure superior running of the company data centres.
Specific Duties will include (but are not limited to): Designing, developing, implementing, and maintaining a broad range of IT and OT systems, the corporate network, and processes.Implementation and daily operation of a back-up and recovery system.Act as the technical escalation point for all staff by providing remote and basic face-to-face technical support to users regarding desktop/LAN issues.Provide operational support for existing and new desktop applications such as Microsoft operating systems, Microsoft 365 (Office Suite), and ServiceNow, including monitoring the systems performance, diagnosing, and solving problems, and training staff in the use of the applications and procedures.Act as an operational interface between suppliers/carriers/vendors and the organisation.Spearhead the company's security policies. Experience required: 5 - 7+ years of IT experience, in a senior, leadership or managerial capacity.Experienced in all aspects of IT Support and with an ability to lead the technology function for an organisation.Strong background in technical support.Data Centre/Critical Infrastructure IT/OT experience/knowledge.Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.Architecture and service-oriented experience.Solid technical background that includes (but isn't limited to) Microsoft 365 administration, ServiceNow, Firewalls, Security policies, System Infrastructure, networking, telephony, application systems, database, design, and support. Good working knowledge skills with Microsoft & Linux products.Excellent communication skills. The ability to present at both an exec and board level. NB - only candidates with Security clearance will be considered for this role.
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