It Helpdesk Support

Milestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.Key Responsibilities include:Providing IT support over the phoneProviding first level support and logging the ticketsProviding hands-on hardware and software supportInstalling, moving, adding, and changing equipment and softwareMaintenance of Client's NetworkPerforming proactive and reactive troubleshooting to identify potential problemsSkills we are looking for:Detailed knowledge of Ticketing SystemDetailed knowledge and experience of Windows 10 Operating SystemsDetailed knowledge and experience of Microsoft Office SuiteDetailed knowledge of Active DirectoryExperience performing in a similar positionFriendly, welcoming professional with good telephone mannersWell presented, hardworking, and enjoys working in a teamPossess great written and verbal communication skillsWork well independently and productively within a small team environmentThis is a fantastic opportunity for someone looking for a challenging and exciting role. Please note, candidates will receive an immediate response.
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