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IT Client Support Analyst 113588
How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?
At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!
Let's create a brighter future together, let's make a difference We are looking for an IT Client Support Analyst to provide crucial technical support to a diverse user base across ANZ. You will leverage your expertise in troubleshooting and resolving a broad range of IT issues and ensure seamless operations and minimal downtime for our ANZ team.
Provide a high level of Customer Service
To provide a high level of technical support for ZFSA Desktop and Laptop related software and hardware to Zurich Customers in an efficient & friendly manner
Team Contribution
Engage in Technology Development and Delivery
Provide Technology Consulting and Planning
The position spans all projects involving IT deliverables and resources in Australia and New Zealand.
Important to your success - let's grow together In order to be successful in the role, you will have the following:
MCP, MCSE certification or IT Related Study (highly desirable)
Proven experience in providing an excellent customer experience
Ability to communicate, both verbally and written, effectively with all customers at all levels
Minimum 1+ year, 1st level Help Desk (phone based) or 2nd Level Desktop (Citrix XenApp / XenDesktop and Laptop environment) highly desirable
Ability to work proactively unsupervised & as member of wider team
Good , analytical, troubleshooting and incident solving skills
Basic Project Management Methodologies an advantage
Belong. Zurich is here to support you There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets…
…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure
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