Vp Of Customer Experience Practice Lead

To relentlessly drive our customers' success by developing better cleantech solutions.
Sales and Customer Success
Full-time
Location: Office | Melbourne, VIC, Australia
Level: Senior - A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.
For over 35 years, Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us.
About the Role The Company: Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create a positive impact.
What You'll Be Responsible For Advocate for customers by providing feedback to internal teams on how to better meet customer needs.
Adoption and Success Management: Support customers in gaining value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.
Relationship Building: Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage.
Skills You'll Need Works with others by being open, clear in communication, and listening to achieve goals.
Learning agility: Identifies and applies strategies to enhance reception, retention, and use of newly acquired information, skills, and abilities.
Problem solving: Identifies problems and develops logical solutions that address the problems.

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