Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation, and a dedication to our purpose of delivering peace of mind with our care. We currently have an opportunity for an IT Application Support Analyst to join our dedicated IT Team in our Head Office located in Eastwood. This is a full time 12 month contract. We are seeking an individual who is highly experienced in providing Enterprise Business Application Administration and Support. As the IT Application Support Analyst you will be part of a team that maintains and develops Eldercares' Business Application Systems, with a focus on our new Clinical System. This role involves ongoing system administration, maintenance and user support.
Key responsibilities of the role include: Providing ongoing maintenance and management of our Enterprise Level Business Application Systems with a focus on our new Clinical System. Defining and configuring systems, including workflows, system interfaces, reports, system access, testing, and user training. Working with the system Vendor to resolve system issues and bugs and to log business requested system enhancements. Collaborating with users to collect, clarify, and translate business requirements into functional and technical specifications. Reviewing release notes and testing new system versions and updates with key business users prior to their release into Production. Identifying innovation opportunities that align with Eldercare's strategic goals and enhance our business systems The successful candidate will have: Tertiary qualifications in Business Information, Computer Science, or a related field. A minimum of 3 years' proven experience supporting Enterprise Level Business Applications (such as Clinical Systems, ERP, CRM, HR, Finance, Payroll, Rostering or Procurement). Experience with Aged Care or Clinical systems or eCase would be beneficial but is not essential. The ability to translate business needs into technical requirements. Well developed problem solving skills and attention to detail. Outstanding customer service, written and verbal communication skills, with the ability to tailor communication for different audiences. Excellent organisation skills that allow you to manage and prioritise multiple tasks. Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability, and connection.
To view the Job and Person Specification for this role, please click here . Applications close at 9:00 am Monday 1 July 2024. We will be reviewing applicants as they come in and will act quickly to secure the right person.
To learn more about this opportunity please contact Tania Cannons on 0402 849 990.
To work for Eldercare, you are required to have a police clearance valid for working in aged care (vulnerable) and clearance needs to be less than 12 months from the date of issue. As per Eldercare's Employee Immunisation Policy, all Eldercare employees are required to: Be vaccinated against seasonal influenza by no later than 1 June each year. Be vaccinated against COVID-19 as per current ATAGI guidelines. Exemptions on a temporary or permanent basis can only be approved by Eldercare's Chief Executive.
Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. Eldercare is proud to be a Rainbow Tick-accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender, and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe. Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon-accredited workplace to support victims of abuse. All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their lives with Eldercare. Eldercare is proud to provide a smoke-free environment across all sites. Personal Details * Required field First name * Last name * E-mail * Phone * Digits only or add + for international numbers
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Questions Right to Work
To be employed with Eldercare, you are required to have full working rights in Australia. Please indicate your working rights: *
I am an Australian or New Zealand citizen or a permanent resident in Australia I have a temporary visa WITHOUT restricted hours I have a temporary visa WITH restricted hours I do not have the right to work in Australia In line with current Commonwealth Government directive, have you had or do you intend to have a 2024 influenza (flu) vaccination? * Yes No If no, what is your reason for no response * Do you commit to having an annual influenza vaccination * Yes No If no, what is your reason for no response * As per Eldercare's Employee Immunisation Policy, all Eldercare employees are required to be vaccinated against COVID-19 as per current ATAGI guidelines. Exemptions on a temporary or permanent basis can only be approved by Eldercare's Chief Executive. Please select what is applicable to your vaccination status. * I have had my 1st and 2nd dose I have had my 1st, 2nd and 3rd/booster dose I have had my 1st, 2nd and 3rd/booster and 4th/winter booster dose I wish to seek approval for an exemption from the Chief Executive I do not wish to be vaccinated Employment History
Have you previously been employed by Eldercare? * Yes – Employed directly through Eldercare Yes – Agency Yes - Student Placement No If you have answered "yes" to the above question, please indicate date/s and site/s Other
If you have previously worked at Eldercare, is your application for employment being filed under Section 18 of the Return to Work Act? * Yes No Not applicable, I have not previously worked for Eldercare Do you possess a Diploma or Degree in Business Information, Computer Science or relevant field? * Yes No Currently Studying What are your salary expectations? * I confirm that I have at least 3 years experience supporting Enterprise Level Business Application such as ERP, CRM, HR, Finance, Payroll, Procurement and Clinical Systems. Please indicate your level of experience. * Yes, I confirm I have at least 3 years experience I have less than 3 years experience Please indicate that you understand that this is not a remote role, you will be required to attend our office located in Eastwood, South Australia. * Yes, I am aware I will need to attend the office daily in Eastwood, South Australia
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